Returns Policy

At Xanawood, we understand that returns may occasionally be necessary, and we are committed to making the process simple and efficient. Please review our returns policy below for detailed guidance.

Initiating a Return

To start a return, please contact our support team through the “Contact Us” page within 180 days of receiving your product. For faster resolution, provide the following details:

• Name on the order
• Order number
• Detailed description of the issue
• Photos illustrating the problem
• Your preference for a replacement or refund

Eligibility for Returns

We accept returns for non-sale items under the following conditions:

• Items must be returned within 180 days of receipt.
• Items must be in original condition—unwashed, unworn, with tags attached, and accompanied by the original sales receipt.

Please Note:

• Returns are not accepted for customer errors, such as spelling or grammatical mistakes, issues with original images, or ordering mistakes. We encourage you to review your order thoroughly before completing your purchase.

Free Returns for Damaged or Defective Products

We offer free returns for products that are damaged or defective. If you encounter such an issue, we will cover the cost of the return shipping, ensuring a hassle-free experience.

Return Procedure

Once your return request is approved, follow these steps:

1. Prepare Your Return Package:
   Include a printout of your purchase confirmation email along with the items you wish to return.
2. Ship the Package:
   Use your local post office or courier service to send the package to the provided return address. After shipping, share the tracking number with us for monitoring purposes.
3. Confirmation and Processing:
   Once we receive your returned items, you will receive an email confirmation. We will also notify you via email regarding the approval or denial of your refund or replacement request.

Refunds

Refunds for eligible returns will be processed once the returned items have been inspected and approved. Refunds will be issued to the original payment method.

Help and Support

If you have any questions or need further assistance, our support team is here to help. Customer satisfaction is our highest priority, and we are committed to addressing your concerns promptly.

• Email: support@jerseywarrior.com
• Phone: +1 (507) 501-1312
• Support Hours: Monday – Friday, 9:00 AM – 6:30 PM EST

Thank you for choosing Xanawood. We value your business and look forward to serving you again!