Refund Policy

At Xanawood, we prioritize your satisfaction and aim to make our refund process straightforward and fair. Please review our refund policy carefully to ensure a smooth experience.

Order Exchanges

To avoid the need for exchanges, please double-check your order details, including size, design, and quantity, before completing your purchase.

• We cannot process exchanges for errors in these selections.
• However, you may cancel your order within 24 hours and place a new order with the correct details.
  If you require assistance, our support team is ready to help.

Order Cancellations

• Cancellation Timeframe: You may cancel your order within 24 hours of placement.
• Cancellation Fee: A 10% fee based on the total order value will be applied to cancellations.
• Orders already in processing cannot be canceled.

To cancel your order, please contact us via email at support@jerseywarrior.com.

Returns and Refunds

We accept returns and issue refunds under the following conditions:

1. Eligible Returns:
   • Items that arrive damaged or broken
   • Products differing in design, size, or material from the original order
   • Receipt of incorrect items
   • Significant deviations from the product description
2. Ineligible Items for Return or Refund:
   • Items that have been worn, washed, or altered
   • Defective items not caused by our oversight
   • Items without original tags
   • Minor, fixable thread issues

Note: Returned items must be in their original condition and packaging.

Refund Claim Requirements

To submit a refund claim, provide the following:

• Proof of purchase (e.g., order confirmation or receipt)
• Shipping label or receipt
• Evidence of defects (photos)
• Relevant communications (e.g., email screenshots)

Return and Refund Process

1. Submit Your Request:
   Email support@jerseywarrior.com with the required documentation.
2. Wait for Approval:
   We will review your request and respond within 2-3 business days regarding your eligibility.
3. Return Instructions:
   Upon approval, you will receive an email with the return address. Only send your package after receiving confirmation, and include the carrier’s tracking number for monitoring.
4. Customer Responsibility:
   Customers are responsible for return shipping costs.

Refund Processing Time

• Refunds are processed within 2 business days after we receive your returned items.
• Once confirmed, we will issue a full refund, including original shipping costs.
• Refunds may take 10-15 days to reflect in your account. If delays persist, please contact your bank or credit card company.

Important Notes

• Our refund policy is valid for 180 days from the delivery date.
• Returns or exchanges outside this period will not be accepted.
• Return shipping costs are the responsibility of the customer.
• Xanawood is not liable for damages or losses during return shipping.

For assistance with your return or refund, please contact our Support Team through the “Contact Us” page or email us at support@jerseywarrior.com.

Support Contact Information

• Email: support@jerseywarrior.com
• Phone: +1 (507) 501-1312
• Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

Thank you for choosing Xanawood. We’re here to assist you with any concerns!