FAQs

Welcome to Xanawood’s FAQ page! Below, you’ll find answers to common questions about shopping, payments, and returns. If you need further assistance, feel free to contact us.

Shopping Information

1. How do I find a product?
You can use the search bar at the top of the page to find specific products or browse through our product categories for inspiration.

2. Can I save products to my wishlist?
Yes! To save products for later, click the “Add to Wishlist” button on any product page.

3. How do I know if a product is in stock?
Product availability is shown on each product page.

• If a product is in stock, you’ll see the “Add to Cart” button.
• If it’s out of stock, there will be a notification or an option to be notified when the item is back in stock.

4. Can I purchase products as a guest?
Yes, you can shop as a guest without creating an account. However, signing up allows you to save shipping information, track orders, and access exclusive offers.

Payment Information

1. What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, and bank transfers.

2. Is my payment information secure?
Yes, your payment information is secure. We use SSL encryption to protect your data during transactions.

3. Can I use a coupon code?
Absolutely! You can apply a coupon code during checkout. Enter the code in the designated field and click “Apply.”

4. What happens if my payment fails?
If your payment fails, you will be notified and can:

• Try the payment again.
• Choose a different payment method.
  Ensure your payment details are accurate and that you have sufficient funds in your account.

Order Returns

1. What is your return policy?
We offer a 180-day return policy. Eligible items can be returned within 60 days of receiving your order.

2. How do I return an item?
Follow these steps:

• Refer to the return instructions provided in your order confirmation email.
• Include a copy of the order invoice.
• Return the item in its original condition and packaging.

3. Who pays for return shipping?
Return shipping costs may vary based on the reason for the return:

• If the return is due to an error on our part (e.g., damaged or incorrect item), we cover the return shipping cost.
• For other reasons, customers are responsible for return shipping costs.

4. Can I exchange an item?
Yes, exchanges are available for different sizes or colors. Please contact our customer support team for assistance.

Need More Help?

If you have additional questions or need further support, contact us at:

• Email: support@jerseywarrior.com
• Phone: +1 (507) 501-1312
• Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

Thank you for choosing Xanawood! We’re here to ensure you have the best shopping experience.